Refund policy

This policy applies to orders placed with NOVA DRIVE for delivery in the United States. For help, email novastore0@gmail.com with your order number.

Damaged, defective or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Include your order number and clear photos of the item and packaging. Keep the item and packaging while we review the issue. For a confirmed problem, we will arrange an appropriate replacement or refund. Do not send the item back until we provide instructions. If a return is required because the item is damaged, defective, or incorrect, NOVA DRIVE will provide the return destination and cover reasonable return shipping costs.

Orders that do not arrive

If your order has not arrived, contact us so we can check tracking and investigate with the carrier. If the package is confirmed lost or not delivered, we will arrange a replacement or refund as appropriate.

Change of mind

We do not offer returns or refunds simply because you changed your mind after your order has shipped, except where applicable law requires otherwise. This does not affect your rights if an item is damaged, defective, incorrect, or not delivered.

Cancellation and shipping delays

If you wish to cancel before shipment, contact us immediately. We will cancel and refund the order if fulfillment can still be stopped. If we cannot ship within the time promised, we will notify you and offer the choices required by applicable law, including cancellation and a refund.

Refund processing

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the credit.

Orders placed before shipping was limited to the United States remain subject to the terms and mandatory consumer rights that applied when those orders were placed. Nothing in this policy limits rights under applicable law.